JDS9860BDW21 Jenn-Air Range - Instructions

First I called a repairman and left a message. That was 3 weeks ago. So, I 'googled' the error message and determined what part I thought I needed. Ordered the part on Wednesday evening and it was there when I got home from work on Friday. I unpacked the part, got a phillips screwdriver and then watched the repair video on your website. About 20 minutes later I pushed my stove back in place and the flashing said 'set time'. Then I checked both ovens, and have since used both, and everything works!!

Spoke to your very helpful staff, who advised me that a likely problem was the oven sensor. I took a chance and ordered the part, which came promptly. Your service video for the part was most helpful in my decision to try the part. Installation was a breeze, but it was the oven controller board that had failed and not the oven sensor. That called for a service professional, who ultimately fixed the problem. Your service though, was excellent and I would highly recommend you to others.

The video indicating •unscrew old sensor, •pull wiring, •unplug old sensor, and •plug in replacement was good until I pulled the old one and saw wire nuts behind the small square hole! After some research, I learned that the nuts COULD come through that small hole with use of needle nose pliers. One of the wire nuts had the edges pinched off (chipped) in the process. Then I learned about ceramic wire nuts, which I'd never previously encountered. Very important if you don't want to melt your nuts! I cut and stripped the end of a disconnect plug to the stove wiring and now I have a plug in place; which, hopefully, I'll never need to use.

Removed the two screws holding the sensor to the rear oven wall. pulled out sensor wire. It was caught on other wires behind the oven. removed the three screws holding the 8" inspection plate in the center of the rear panel. Carefully move the insulation and reach in to grasp the back end of the sensor wire. Once free from the snag it easily pulls out with the sensor just as stated in the video. using the appropriate adaptor it was easy to re-asseble and and attach to the oven wall. Replace the rear panel with the three screws and it was done

Oven sensor replacement was easy. Thermistor was installed in less than 15 minutes. After installation STILL had "F3" error message. Harness was ok, "Clock" or ECU needed to be replaced. "Computer" is obsolete, no spares available, some companies will rebuilt for $400+. Since the stove was going to the landfill I had nothing to lose by taking the "Clock" apart. It has one chip that is probably the power supply and control chip, another chip is an EEPROM with 128 bytes of storage and the last is a darlington chip that controls the relays. Cleaned up everything that looked like it needed cleaning with alcohol. When I reassembled the unit the pins for the thermistor harness felt loose, so I took it apart, again, and found cold solder joints on all four pins. It must have been there all along but plugging and unplugging the harness finally broke out the solder so I could see it. Soldered the pins back in and now it all works. It's worth a try if you're getting the "F3" message. If the relays on your stove aren't working it would be a good idea to replace the darlington chip. Good luck.

Hired a pro. Parts are difficult to get on a timely basis today , if at all. Screw up this repair by damaging the outer " black glass " and you buy a new stove. It took three weeks to get my replacement glass even though PS said the part was being sent within a day of the order. Even so , I am am happy to have gotten it , and will continue to use the company.

Still not fixed. Waited about a year for the part to arrive, due to "COVID supply chain issue". Part finally arrived and was missing a sub component (ironically the worn out part). Now awaiting a reorder confirmation that this is being sent along with a return mailing label.
The re-order required me to obtain a better picture of the part from your competitor's web site, to prove the part sent was defective as your site was inadequate. My first call on this issue failed because of an absence of the better picture.
The 2nd call to customer service was very understanding and professional but I have yet to receive any confirmation on this re-order in the past 5 days.

Watch the video. Spot on instructions. Easy peasy.

Remove the door.
Remove screws
Clear out broken glass. Vacuum out small glass shards.
Clean all glass.
Reattach all parts.
Replace the door.
Smile!

SHUT OFF POWER AT BREAKER BOX! Remove oven door, use nut driver to remove two screws holding old element to back of oven. Pull forward to get wires into oven, remove wire clips from old part and re-attach to new element using pliers. Re-attach to back of oven, replace door. Turn on power and heat oven to burn off coating on new element. Not at all difficult, except for wire clips are at angle to wire, making re-attachment a bit difficult to do. DO NOT LOSE WIRES INTO BACK AS THEY WOULD BE VERY DIFFICULT TO RESCUE IN A JENN-AIR SLIDE IN UNIT LIKE OURS.

Turned off breakers to oven. Removed two screws that held oven in cabinet. Removed oven door by opening slightly and pulling up on door. Pulled oven out 1/3 of way. Took out four screws on top of control panel. Took oven light switch off by unscrewing holding ring. Removed temp knob on right by pulling. Removed start / stop knob same way.Removed glass straight out. Removed four screws that held elecrtonic clock conrtol board. Unpluged three wire plug from right side and the nine wire plug from the left side. Worked board out at and angle. Went backwards to connect and replace board, screws and door.Slid oven back in and tested oven after turning breakers back on, worked like new.

lift out old filter, wash, put in new filter.

Remove Vent Cover, Remove Old Filter, Replace With New Filter, Replace Vent Cover, Repair Complete

Took screws out of the back on the side the sensor was on, unplugged it & took out the two screws on the inside of the oven to release the sensor. Put new sensor in place with the two screws & used one of the adapters to plug in the new sensor. Put screws back in the back panel & turned on the oven which unfortunately is still 50 degrees low. Need a new clock with computer which is out of stock & unavailable. I was an electrician for 25 years so didn't experience any problems. It was a cheap thing to try.

Remove old filter- put in new filter. EASY!!!!!!!!