JDB9800CWP2 Jenn-Air Dishwasher - Instructions

repair went smooth for the grommet. suggest a small of vasoline to ease installation of grommet

I removed and reinstalled the new gasket per the video instructions, but I found the corners to be much harder to install than indicated. I finally used a large, flat, dull screwdriver to carefully push the gasket all the way in, and used my fingers to feel whether the gasket was all the way in. I figured if the gasket wasn't all the way in, I would have a leak at the bottom of the door because the top of the gasket would stick out farther than the bottom, which is exactly what the original symptoms were. Perhaps I didn't need a new gasket? There was no visible damage. Pushing in the corners of the original gasket may have fixed it, but the new gasket worked perfectly! Thanks, Part Select!!

My husband called Part Select and described the problem. After we sent a couple of photos to the technician, she determined the part that we needed...a top rack assembly unit...and it arrived within a few days.
I watched the video that Part Select provided and it made the job so much easier than if the new part had been sent with a booklet of diagrams and written instructions. The video showed exactly how to dismantle the old part and then install the new part. It was also helpful to compare the part I was working with to the same part on the other side of the rack so that I knew for sure that I had it positioned correctly.
The part and shipping cost about $70. It would have cost more than 3 times as much if I had to call a repairman.

This was tricky, not so much the difficulty of the repair so much as finding the right instructions. There weren’t any on your website. YouTube videos were all over the place in terms of specific set ups. Eventually I found the right one. This would have been very easy and would have taken less than 15 minutes if I had the right instructions from the start. Most of my time was taken with searching for instructions.

It was easy to remove the old parts by using a screwdriver to push in “tabs” that kept retainer clips in place. Once removed, it was a matter of easy assembly in reverse and then re-clip. It became clear that the problem was because a few tabs that click into the sliding track and worn to the point where they no longer retained a tight connection to the track causing the upper rack to tilt with weight to front or back. Sure, the parts are a bit pricey but not when compared to a repair visit or a new KitchenAid which otherwise was functioning perfectly.

put new hose on, very easy.

Remove 2 screws on lower baseplate. Remove 2 screws that hold dishwasher inside cabinet( may be attached to counter top or side cabinets). Turn off water supply to dishwasher. Remove any connections such as water supply, electrical connection, or waste water line that prevent dishwasher from being pulled out about 3/4 of the way. With the dishwasher door closed, remove broken parts and replace with new parts. Pull on spring to make final connection of nylon cable. Reverse the above instructions for re-installing the machine.

Removed old part and replaced with new part

Remove the mounting screws that hold the dishwasher under the counter top. Remove dust cover plates at the bottom of the machine. The machine will have to be pulled out, so turn off the water to the machine. Usually under the kitchen sink. Disconnect water supply and push it out of the way so the dishwasher can be pulled out. Pull machine out enough so you have access to the door cables and springs. The door will have to be in the closed(up) position to do the repair. Usually only one side is broken. Start with the broken side and copy the working side when installing new parts. Then repair the working side. To get the working side apart just pull on the spring and disconnect it from the cable. Do the reverse to reinstall.

Removed the old hose, after loosing metal looking rings. Installed new hose ad finally tight firmly the looking rings, using wrench and socket.

Hardest part was figuring out how to release and remove upper rack as mine did not match the instructions. After that is was tricky but not overly difficult. The instructions on-line did not make sense, but it all was fairly intuitive process. Take some before pictures, lol. Dishwaswasher works great.

Hardest part was pulling dishwasher away from cabinet, making sure to not disturb water and drain line. I replaced both door springs which are on the two sides and attached to the dishwasher frame towards the back. This necessiatated pulling the dishwasher about 2/3 out of cabinet. After attaching both springs to frame, replacing the balance kit was a breeze .One screw to remove and then replace with new pulley unit. Attach the supplied cord with attached fittings to spring and then around two pulleys and mounting point on frame. Done . Push dishwasher back into cabinet, reattach two screws to underside of counter. Probably did not require new springs as they seem heavy duty and were not broken upon examination but ordered them also and replaced just in case. Most problem would be with broken cord in balance link kit

Removed screws holding dishwasher in place. This dishwasher has one one the left and right side after you open the door hidden behind a plastic hole cover that you can pry out of place with a putty knife or some other thin tool. After this pull the dishwasher out about halfway and there are 4 screws on each side of the dishwasher (on the outside) that hold the top track assemble. Just unscrew these with the appropriate sized socket, remove the old track and screw in the new track. Super easy. Anybody can do this.

Searched internet found a YouTube video not quite the same model but close enough to get me going and the steps were the same

Not a difficult repair, but made more difficult than it should have been by KitchenAid's decision to attach the track from the outside,rather than the inside. Remove the top and bottom racks (top rack just lifts off its tracks). After turning off power, remove the trim panel below the door, then open the door and undo the screws holding the tabs at the top where the dw is attached to the underside of the countertop. Lower the adjustment legs at the bottom front with an adjustable or sized end wrench. Assuming enough slack in the supply and drain hoses and power supply line, just pull the dishwasher about halfway out which will give access to the bolts holding the track mounts. You'll have to pull back the insulation to access the bolts. Then with a nut driver or socket wrench remove the bolts, put the new track in place and bolt in. Actual replacement takes less than five minutes. All the prep work to get to the mounting bolts is most of the work. If you have to disconnect the hoses or power it's a bit more, but I didn't have to do that. I made the mistake of only ordering the one track that failed (outraged that I have to replace this after only 5 years or so and too cheap to buy both), but in retrospect, I can see that I should have bought both. The opposite side is not in great shape and will need to be replaced at some point.
Not a difficult repair-well within most people's skill level. But really KitchenAid - either design the track to last longer or make it easy to replace without pulling the dw out!