36314071792 Kenmore Dishwasher - Instructions

Removed rack slide end caps. They broke off because of brittleness. Removed rack, then used pliers and/or flat blade screwdriver to remove 4 rollers and axle assemblies. Replaced with new rollers/axles. Return upper rack into slides and installed new end caps. New caps slightly different than old but easily clip into place Upper rack works lile new!

Snapped right in

I watched several YouTube videos on how to make the repair. It looked very easy but sometimes professionals, because they've done it before, don't point out small tips that would help a DIY homeowner. The latch goes easily into the inner door slot but there's nothing to hold it there. The videos show the inner and outer door being closed together without showing that you have to hold the latch in place while bringing the outer door up to meet the inner door. Any movement of the inner door makes the latch fall out. So I would say it took me 5 times longer to do this repair than it would if I was doing it again.

Pop the end caps off the slides by pushing the lock tab in with a medium flat screwdriver, through the square hole in the side of the slide. Pull the rack out and set it on the counter. Pop the axles off, with the rollers, with your fingers. They are just clipped on to the rack wire. Pop the new ones on 4 places, fingers only needed to clip them to the wire. Put the rack back in the dishwasher by aligning the rollers in the metal slides and pushing it in like normal. Pop the rack slide end caps in by just pushing them in. If you're smart you bought new ones, they're cheap insurance. Save any good used parts in your kitchen junk drawer for the next time you treat it rough. Less than 5 minutes to fix. So easy a caveman could do it. One just did!

It was really simple. I watched the u-tube video to replace the top rack. I was able to complete removal of the old one and replacement with the new one in about 5 minutes. The lower rack simply pulled out and the new one slid right in. The quality of the replacement racks is much higher than the originals. I'm so happy I chose this easy and cost efficient repair.

The repair was as simple as it could be. The real story is being able to find and replace the missing wheels. Your website makes it real simple to find the proper parts, order them and receive them in a few days. Your parts person; Jason was very nice to send me a little note concerning my order. I appreciate that personal touch. I will be a regular customer with that kind of service. Well done/Good Job.
Bill

According to instructions with part

My suggestion is to replace all four rollers at the same time since they are all the same age. Fortunately, four rollers come in each pack you order. You need to remove the end cap on borh metal rack rods which takes a little doing. You cannot just pull the caps off. You need to twist the end cap to free up the little catch at the rear of the end cap. Once the end caps are off, just pull of the old rollers and install the new ones, replace the end caps and you're done.

pretty easy, take off 7 screws from inside door

only hard part was getting arm to click into lever through the door. if you practice with the parts outside the door they lock together really well :)

Ordered the new motor/pump here at parts select and with the easy directions I replaced in no time flat. Saved me $300.00 for a replacement.

Took old rack out put new rack

very simple pull out the old and push in the new

Unscrewed old one and installed the new one.

I took out the old one and put the new one in.

The new rollers snapped into place on the rack, by simply pushing them in. I was able to do it by hand, my wife could not do the same, so you might use some pliers.