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Sample Model Number Tags
Model numbers can be made up of numbers (1005400, for example) or a combination of letters and numbers (LAT1000AAE). The model number will most likely appear on either a paper sticker or a metal plate. Your appliance's model number tag may look similar to the sample model number tags shown here (model number highlighted in yellow):
OEM stands for Original Equipment Manufacturer. Simply put, this means that the company who made your appliance is also supplying the replacement part for it.
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Troubleshooting
This part fixes the following symptoms:
Door won’t open or close
This part works with the following products:
Refrigerator.
Part# WP67002731 replaces these:
12028601B, 67002731, 8208264
Customer Repair Stories
Average Repair Rating: 3.8 / 5.0, 1 reviews.
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4 questions answered by our experts.
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Peter
April 19, 2025
The right side French door makes a popping sound and drops slightly when opening all the way. Does not make the sound when closing. Is this the “Door Hinge of Bushing”? Or maybe “Door Closure”? Easy fix ?
For model number KBFS25ECMS00
Hello Peter, thank you for contacting us. Based on our understanding of the issue, we would suggest checking the door closing cam, part number PS11738468, to solve the problem. A malfunctioning door closing cam can most probably cause this issue. As for whether it's an easy fix, it depends on your level of comfort with DIY repairs. If you're handy with tools and have experience with appliance repairs, you may be able to replace the hinge or bushing yourself. We hope this helps!
I've owned this refrigerator for several years. The doors do not return shut on their own anymore. If I replace the hinge bushings, will that likely fix the issue? Do I need to replace both tops and bottoms? Other parts, too?
For model number 596.76593600
Hi Ken, Thank you for the question. Only way to know for sure is to check the parts for wear. I suggest checking the Door Stops, Part Number: PS11743722 as well as the bushings. Hope this helps!
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Ken
March 25, 2018
Me again. More specifically, the right door tends to pop open a bit when closing the left door, which has a swinging rod on it that provides a seal between the doors. So, perhaps the hinge bushings on the right door are worn, which allows it to pop open?
For model number 596.76593600
Hi Ken, Thank you for contacting PartSelect. if the Right Door pops open when the Left closes, I suggest replacing the Mullion Rail, Part Number: PS11738595.Good luck with the repair!
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Fara
March 1, 2023
Right door tends to pop open a bit when closing the left door, which has a swinging rod on it that provides a seal between the doors. So, perhaps the hinge bushings or cam closure on the right door are worn, which allows it to pop open?
For model number kfis25xvms3
Hello Fara, thank you for your question. Based on our research, if your doors are popping open when other doors are closed, sometimes this is normal. Typically, this is caused by air quickly moving from one area to the other, and the force of this air causes the section to open. We would recommend checking the following parts: door closer, part number PS11738468, and flipper assembly, part number PS11738598. We hope this sorts out your problem!
