11027172601 Kenmore Washer - Instructions

1. Unplug washer.
2. Remove screws at control panel end caps.
3. Flip control panel back to expose wiring.
4. Detach lid switch wiring harness from control panel.
5. Use screwdriver to pry the 2 brass clips holding the back panel of the washer to the front and sides piece.
6. Tilt the front/sides piece over to expose lid switch.
7. Use nutdriver to detach ground wire.
8. Use screwdriver to remove 2 screws holding lid switch in place.
9. Install new lid switch. Make sure wiring harness piece is facing the right direction.
10. Put washer back together in same order it was disassembled. Make sure front/sides piece connects to the clips at the bottom.

The hardest part of this job was pulling the machine away from the wall so the hoses could be disconnected and the machine flipped onto it's back. Putting the machine on it's back does two things. It drains the water left in the bottom of the tub so it won't pour out onto the motor when the old pump is removed, and gives the necessary access to the pump. Once the machine is on it's back you remove the hose clamps with a pair of pliers and disconnect the hoses. The pump is secured to the motor with a pair of spring steel retaining clips which are easily popped off by hand. Once the clips are removed, the pump is in your hand. Put the new pump in place, replace the retaining clips and hoses, and you're done. This has to have been the easiest repair I've ever done. I wish cleaning gutters was this easy.

First I unplugged the washing machine. Then I removed the two screws that hold the top console in place; these are located in back of the main console (where the dials are). Once removed, the entire console swivels back, exposing the wires underneath. I unplugged the wiring harness that was connected to the washing machine top flat surface. I then removed the two s-shaped brackets with a screwdriver by prying underneath. This allowed me to remove the main sheet metal frame around the washing machine. The lid switch assembly is located under the top console. I simply removed it and replaced with the new assembly and put it back together. A snap!

If you load a washing machine unevenly, it will spin out of balance. But our washer seemed to make noise during the spin cycle regardless of how the load was distributed. I suspected that the suspension or balancing springs were getting tired, and ordered a replacement set.

First I disconnected the washer from the water and power supply, then I laid it on its back.

The tub rested on the back of the washer, making two of the three suspension springs relax, and they were pretty easy to pull out with pliers. After the first two were out, I had to support the tub with a couple 2x4s to relax the third suspension spring.

Installation was the reverse of removal - install the lower suspension spring, remove the 2x4s, then install the two other suspension springs.

The tub balancing spring was easy to replace, and probably wasn't the cause of the problem.

With $25 in parts and about 15 minutes, my washer spins much more quietly.

After troubleshooting the timer, found that the drum would spin if I manually pressed the lid switch with a screwdriver, then it wouldn't work at all. Unfortunately, there was a load of laundry and no way to drain the drum. I bypassed the lid switch (snipped the plastic switch off and twisted the wires). Put a small wire nut over the wires and taped the wire to the top of the machine with plenty of electrical tape so not to cause a shock. Finished that load and ordered the part. Followed advice from former story tellers and removed the two long screws that run down into the cabinet on both sides of the machine, followed by two smaller screws on the top corners of the control panel. Slide the whole panel towards the front of the cabinet about 1/4" and rotate it back over the back panel. The wire assembly will hold it from falling to the floor (watch the tubing that runs on the top edge). Located the plug that leads to the lid switch and pull up on the tab and wiggle it out. Push the tabs on the side of the connector on the cabinet and push it through (watch the metal edges). You will see two metal clips on the left & right top of the cabinet. Put a screwdriver in the notch on the front side and pop them off. Take note on how they are set in the two sides Place hands on both sides of the cabinet and pull towards you, it will rotate over and you can access the lid switch. Remove the two screws from the inside of the lid. Slide the wires & plastic casing off the two small clips on the rim & replace with the new switch. Be careful not to tighten too much cause you'll split the plastic mounting. Reverse the process and your back in business. I believe my lid switch broke due to excessive slamming of the washer lid. Hope this helps

Took some online research to figure out how to get the cabinet off. Once inside I fitted the wear pads which were a breeze to remove using a knife blade to pry them up and removing them using the screwdriver. The springs were replaced one by one using strong fingers. The machine went through the spin cycle without any rocking or self-destruct noises.

Removal Steps

1.Unplug washer and pull away from wall 6 inches or so. (You will need space on either side to remove the cover.)
2.Release control panel: Unfasten two screws at corners of panel. Tilt backwards. Unfasten old lid switch wire coupling and push it downward.
3.Remove washer cover (top and sides): Remove clips at two corners under control panel. You should be able to gently lift and remove the cover.
4.Remove lid switch assembly: Unfasten two screws holding switch to washer top. Unfasten ground wire (using 8mm wrench). Use screwdriver to lift up two clips holding switch assembly.

Reassembly is reverse of removal. When replacing the cover, line it up so that the side edges of the cover sit on top of the rail and the front edge slides beneath the rail. I learned this the hard way, and, in fact, it is still not fastened securely.

I removed the two spring clips that hold the pump and two wire spring clips that hold the hoses. Then I had to pry the pump off the shaft (it was frozen with rust). Then I cleaned the shaft with sandpaper and installed the new pump (which, by the way, came the next day, thank you very much) which made my wife very happy, and I thank you for that , too.

I thought I would find broken springs but everything looked good. Comments and video very helpful.I figured springs must be stretched or worn out ,so for the money I figured worth a try. Insallation went well, washingmachine runs like a new machine. Much better than spending money on a new one. Thanks

Removed the gearbox from the drum and removed the direct drive motor from the gearbox. Disassembled gearbox and drained gear oil. Rebuilt the neutral drive assembly with the ordered parts. Cleaned sealing surfaces. Filled gearbox with new gear oil. Sealed and re-installed the top cover to the gearbox. Reattached motor and then reinstalled assembly to drum and clutch (installed new clutch lining at this time as well).

Remove the washing machine cabinet. Use a large flat head screwdriver to pry/wedge the tub suspension apart and gain access to the pad locations one at a time. My old pads were completely gone, so there was no need to remove them. Clip the new pads into place and re-install the cabinet.

This completely solved the violent chaking problem. There was no need to replace springs.

I removed the screws & bolts to the control panel. Lifted the panel up & unhooked the wiring, then moved the control back & out of the way. Next I removed the clips that hold the back of the washing machine in place. I lifted up the top of the washing machine & was able to remove the damaged lid switch. Replaced the lid switch, which was relatively easy to do. Then I put the washing machine back together.
The key is to remember what & where the parts go: for example the clips that hold the back of the machine in place. You know where they go but not exactly how they go in & how the rear of the machine connects to it. But otherwise not a hard repair.

The repair was so easy. The part came quickly and with easy to follow directions. I am a woman and a single parent; needless to say, I don't have time or money to waste. This repair cost me under $30 and under 30 minutes to fix. Thank you again!

Disconnected the bracket screws that held the suspension springs in place - fed new springs into bracket and reattached. Local repairman told me that springs dont wear out, they break - wrong, they do lose their tension and thereby lose the ability to counterbalance the spinning load. Washing machine now spins like new - no wobble or shake.

We received the part we needed in a timely manner. First we took the back off the washer and found out later we didn't have to, because you can access the pump from the bottom of the Whirlpool washer and when we turned it on it's back a brass colored pin about 2" long fell out and we have no idea where it goes.Looking around the bottom frame we saw another pin in a plastic little cup mounted to the frame and another empty cup .So we changed the pump easy,put the pin in the empty cup and the washer runs great! That's our story.Still don't know what the pin is for,it's not on the parts schematic.