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Questions And Answers for KEMS308SSS04
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Rod
December 6, 2022
Lost power last night and now both the oven and Microwave are not working -- Err code: F6 E0 is on the control panel - is this a switch / relay that went bad due to the issue? Can I purchase just the part?
For model number KEMS308SSS04
Hi Rod, thank you for the question. The F6 E0 means there is a communication error between the main control board and the interface control board. We would suggest checking the Appliance Manager, part number PS11748563, and the Control Board, part number PS11752580. If you need help placing an order for it, please feel free to give us a call. We look forward to hearing from you!
Microwave not heating. I changed mag cap and diode and not heating kind of confused here
For model number KEMS308SSS04
Good Day Ken. Thank you for your question in regards to your unit (Model Number KEMS308SSS04). You may need to replace the element(s) in your unit as they may have worn out. Hope this helps. Best Regards.
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Ken
December 20, 2019
Well the oven on this unit works just fine it’s the microwave that won’t heat. I changed mag cap and diode and still no heat? So it’s not the oven that’s the issue and the convection part of the microwave works just not warming up food. Please help and thanks in advance - ken
For model number KEMS308SSS04
Hello Ken and thanks for writing.
As you already changed the diode, it is likely that the door switch # PS2338920 has become faulty. We hope this helps. Please contact us anytime.
The microwave oven has stopped heating. Everything else is working what should i check 1st? If it's the diode, where is it located and/or how do i get to it. Thanks
For model number KEMS308SSS04
Good Day Allen. Thank you for your question in regards to your unit (Model Number KEMS308SSS04). Based on our research, you may need to replace one or more of the following parts in order to solve the issue that you are having: 1) Broil Element (PartSelect Number PS11747304). 2) Thermal Fuse (PartSelect Number PS11745932). 3) Temperature Sensor (PartSelect Number PS11748765). You can order these parts either online at our website www.PartSelect.com or by calling us by phone at 888-260-4310. Best Regards.
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Bryen
April 26, 2022
MW appliance manager board, this board has the p1, p2, p8 connections on it. Have power to p1 but no power coming out any where else. Need to replace board, is there a part number to this board? Everything I pull up is the wrong board. I have a picture of the board, if it helps
For model number KEMS308SSS04
Hello Bryen, Thank you for contacting us. We have researched the model you have provided and have found the part you are looking for is PartSelect Number PS11755071 for the Microwave oven control & display assembly. If you need help placing an order, customer service is open 7 days a week. Please feel free to give us a call. We look forward to hearing from you!
Part No. PS11766760 Ignore the other repair comments on this page!!! The new replacement part can no longer be put into place as simply as the original bracket. This is a r3eplacement part with a modified design. Significant parts of the microwave (MW) must be dismantled in order to provide access for insertion of the new part. Th
... Read moreis is confirmed by notes at other web sites which provide this part. My approach also required cutting/drilling holes into sheet metal panels.
Kitchenaid/Whirlpool must have realized that the original part is inherently weak at the point at which it is supported at the ceiling of the MW. The replacement part is a good option from a strength standpoint, but a horrible one for ease of insertion. The original is a single ceramic piece. The replacement part includes a metal clip which holds the top stem of the ceramic bracket from the top ("roof") side of the MW. Getting at the top of the MW cavity is the difficult part. One needs to pull the entire built in oven from its location and remove at least the control panel from the front of the unit.
It took me 3-4 hours one day to see how to install the replacement part. I failed since I unexpectedly found that there are two sheet metal panels above the MW cavity which need to be removed in order to access the slot through which the bracket stem must be inserted. Maybe somebody else can think of a way to remove the metal panels, but I could not do it so I put the MW back together again.
After this failure I considered trying to repair the original part again (this was the second time it had broken). The first repair broke when the conventional heating element was used in the MW. This option might again be an interim solution so I went back to trying to install the new replacement part.
This time it took over 3 hours to remove the control panel, several wiring units, a transformer, and several side and top sheet metal panels. Each removal step was preceded with a photograph of the item to be removed so that everything could be put back as they were originally located. After all of this work it was determined that the MW would have to virtually be totally dismantled in order to access the bracket slot at the top of the MW cavity. There were simply too many items on top of the sheet metal panels to allow for bending the panels up to access the necessary slot in the oven ceiling.
Fortunately, my wife asked why I didn't consider drilling through the existing sheet metal panels at the top of the MW. Had she suggested that earlier in the dismantling, it would have saved hours of work.
After reassembling the side panels I drilled access holes through the two sheet metal panels over the top of the MW oven. Certainly one needs to be careful in measuring the location for such holes. The holes were to be rectangular, developed by drilling multiple holes around the perimeters of the final "holes." The two sheet metal panels are about 3/4" apart and the lower panel is about 3/4" above the MW oven cavity. After drilling out the holes (about 1/2" x 1") I successfully found the desired slot in the oven ceiling. Then the drill cuttings needed to be cleaned out with a vacuum cleaner - including inside the MW oven.
Inserting the replacement part was not trivial. One needs to hold the ceramic part in the oven, with the heating element in its proper place on the bracket, and then simultaneously place the metal clip onto the stem which has been inserted through the slot at the top of the MW oven. Long tweezers are handy for putting the clip into place. Then the fun begins. Somehow the metal clip must be pushed down onto the ceramic stem. This is a trial and error task with various long blunt tools used to try and push the clip down while not pushing it off to the side. Somehow I got the clip onto the stem and the part was finally in place.
Another hour (+) to re-assemble the MW and push the oven back into the cabinet and the job was finally done.
btw, the only reason it was relatively easy to pull the oven out of the cabinet (and push it back in) was that we have two office chairs at home (without arms) which come up to about the right height for having the oven sit on the chairs. Adding some 2x4's on the seats of the chairs brought it to exactly the right height. The wheels on the chairs also helped. Given the weight of the oven, removing and replacing the oven unit is not a trivial task and one needs to be careful at all times.
There were several observations I made about the new replacement part which also "froze me in my tracks" early in this project. That is why I kept thinking of ways in which to repair the original part more effectively than I had done previously. The problem is that the ceramic section of the replacement part is not the same size as the original. It holds the heating element higher against the ceiling of the microwave and the horizontal section which holds the heating element is shor
This product comes in a bottle with a brush like Liquid Paper. It goes on incredibly easy. A second coat might be needed. I wanted to prevent rust from setting in so I covered the scratches and dings. The paint is a little brighter since my washer is 10 years old but it still looks great.
After popping the last few kernals of popcorn, we hear a different kind of pop sound come from our microwave oven. When we looking inside, we found that the glass turntable had broken unevenly in half. Although we didn't understand why it had happned, we did know we'd be without the use of the microwave without a new one. After less th
... Read morean 10 minutes surfing online, I had found the correct part on PartSelect.com and had arranged to have it shipped to me by speedy delivery. Once it arrived, I just popped the new turntable into the microwave and used the box to dispose of the broken one. It could not have been easier and it saved me the cost of a service call and likely further delay.